Cancellation & Refund Policy

• Email us from your registered email ID at support@nextstepdestinations.in with your booking reference, traveller names, and reason.
• We acknowledge within 24–48 working hours and confirm applicable charges per supplier rules before proceeding.
• Phone/WhatsApp requests are actioned only after a confirming email from the registered address.

Actual charges depend on your specific supplier(s). As a general framework:

*Airlines/visas/ferries/events/peak‑season blocks may be fully non‑refundable from the moment of purchase.

• Visa fees, travel insurance premiums, convenience/processing charges.
• Discounted/promotional airfares with strict or zero refund conditions.
• Tickets for attractions, events, ferries, and activities marked as non‑refundable.

• Airline cancellations/rebooks follow fare rules; airline taxes may be partly refundable per carrier policy.
• Name/date changes may be disallowed or chargeable; no‑show typically incurs 100% loss on restricted fares.
• Visa decisions rest solely with embassies/consulates; visa fees/service charges are non‑refundable once submitted.

• Once you confirm cancellation, we obtain written confirmation from each supplier and compute the net eligible amount (if any).
• Provide bank details (for NEFT) if original source credit is not feasible, plus ID proof if required for compliance.
• We share a refund note confirming the amount and the estimated processing timeline.

• Refunds are preferably returned to the original payment method; otherwise via NEFT to the booker’s name after verification.
• Processing time typically 7–30 working days after we receive funds from suppliers/payment gateways. Peak periods and airline cases may take longer (up to one billing cycle or more).
• Convenience fees or gateway charges (if any) are non‑refundable per provider terms.

• No‑show and early check‑out are treated as fully used by most suppliers—generally non‑refundable.
• Partially used/unused services after trip commencement are typically non‑refundable.

Delays or cancellations due to events beyond reasonable control (weather, strikes, political unrest, natural disasters, epidemics, governmental actions, etc.) are handled as per supplier policies. Where permitted, we will assist with date changes, re‑sequencing, or credits; cash refunds depend on supplier consent after deductions.

If a cash refund is not possible but the supplier allows, we may offer a travel credit/voucher with defined validity (generally 6–12 months) and terms (blackout dates, non‑transferability). Acceptance of a credit constitutes agreement to its specific terms.

• Group series, festive periods, exhibitions, or high‑demand dates may have stricter or 100% cancellation from the outset.
• Hotel/air blocks secured with advance deposits are often non‑refundable and non‑transferable.

This Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of competent courts/fora at Jaipur, Rajasthan, India. Where applicable, the Arbitration & Conciliation Act, 1996 will apply for arbitration by a sole arbitrator at Jaipur, Rajasthan, India, proceedings in English.